The growth of international trade and travel brings new opportunities to business, the professions and public bodies. However it also presents the challenge of language, culture and communication. 
This booklet provides an introduction to basic international communication and additional skills that can be acquired relatively easily, making a considerable improvement in our ability to communicate with international colleagues and customers.

British Sign Language (BSL) is the preferred language of many deaf people. It is a language in its own right, separate and distinct from English.

There may come a time in your company's development where you decide that you need to improve the language competence of your workforce with a view to increasing your export sales or improving relationships with overseas colleagues and clients. This booklet will show, step by step, what you then need to consider to address your training needs successfully. 

Published by the Institute of Translation & Interpreting and aimed at non-linguists, the suggestions in this brochure are aimed at reducing stress when buying translation services.

Appreciating that individuals from different cultural backgrounds have different cultural norms, practices and expectations is vital for success in international business and for effective management of a diverse workforce.

Interpreting is the process where one spoken or signed language is transferred into another spoken or signed language. The professional interpreter deals impartially with spoken/signed language in interactions between those who do not share a common language.

The first step in achieving business success is in ensuring that you have the right people on board to get you there. If you trade internationally, you need people who understand the language and culture of your target markets.

This publication is intended to help businesses involved in international trade to make maximum impact in their visual and written communications with non-English speaking customers.